TRIO SET

Storage : Keep it in cool and dry place away from sunlight. Dry out soaps between uses to maximise product utilisation

Shelf life : Try to use within 6 months for fragrance purposes after which the colours & fragrances fade.

Our soaps are cold-processed soaps which means no external heat is applied. 

Disclaimer: Our soaps are made from oils & butters hence they won't be rock hard as most soaps available in the market which are chemically processed. 

For any queries, please email us on info@thesassbar.com

You can alternatively contact us on +91 7506662189

(Our working hrs are Mon-Fri between 10.00 am to 5.00 pm - we will try and respond to you between these hrs. Thank you!)

Returns
We do not offer returns or refunds unless the product is damaged. This must be intimated within 48 hours of receiving the delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Since it is an intimate product we do not accept returns for sanitary reasons.
 
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thesassbar.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thesassbar.com and send your item to: 242, A-Z Industrial Estate, GK Marg, Lower Parel, Mumbai -400 013, 400013 Mumbai MH, India.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 242, A-Z Industrial Estate, GK Marg, Lower Parel, Mumbai -400 013, 400013 Mumbai MH, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 500inr, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.